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Our text 61016 service celebrates its fourth birthday

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Ever witnessed an offence taking place on a train, but felt like you couldn’t call the police in such a confined space?

We know this is a situation many passengers may have experienced - so that’s why four years ago today, we launched our Text 61016 service.

It allows people to discreetly text us when they see an offence taking place. The message goes through to our control room and will be picked up and dealt with, just as a phone call would be.

The service today celebrates its fourth birthday – in which time, we’ve received more than 62,000 texts.

Those text messages have led to us responding to more than 10,000 incidents and recording 4,700 crimes.

In March last year, we received a text from someone on a train to Birmingham New Street, saying a man was acting suspiciously. Our officers were waiting for him at Wolverhampton railway station and found a significant amount of cannabis and cash.

He was charged with possession with intent to supply cannabis and was sentenced to 16 months in prison.

And in July 2014, a girl said a man had touched himself inappropriately on a train from Birmingham to Lichfield. An investigation was launched and a man was arrested and sentenced to a three year community order, as well as a restraining order to monitor his train travel.

So if you ever need us, please just text 61016. That’s ‘101’ with a six on either side.

Visit our text 61016 page

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