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Better service for public at transformed Birmingham New Street

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As the newly refurbished Birmingham New Street opens its doors, police officers based at the station say the improvements will help them provide a better service to the public.

The five-year transformation of the UK’s busiest railway terminus outside of the capital has included a multi-million pound upgrade to British Transport Police’s base there, with a new front counter facility.

Acting as a point of contact for anyone who may need the police while at the station, the front counter also has an office which will give officers the privacy to help vulnerable members of the public, such as missing children or those in mental health crisis.

The upgraded police station will be home to teams of officers carrying out regular patrols and the station’s own Neighbourhood Policing Team who will reassure and support passengers, staff and tenants.

Superintendent Allan Gregory, policing commander for BTP in the Midlands, said: “The changes to Birmingham New Street have provided a fantastic opportunity for us to improve how we can help the travelling public.

“Unfortunately, our previous facilities were no longer fit for purpose and we had no dedicated office presence on the concourse, meaning we had to take often distressed passengers up flights of stairs before we could help them properly.

“Our new facility – based within the Network Rail reception area - means we can now help vulnerable members of the public in a much more accessible place.”

Officers at Birmingham New Street are supporting the re-opening by handing out crime prevention advice on how to keep belongings safe and how to contact BTP via text on 61016 to report crime and anti-social behaviour.

Supt Gregory added: “Over the coming week, you will see more of our officers out and about in the station. Don’t be alarmed – they’re simply working to keep you safe and reassured in wholly new surroundings. Please do come and say hello.

“They’ll also be supporting rail staff as the new ticket barriers come into operation and I would like to make it clear to anyone who thinks fare dodging is acceptable that anti-social behaviour or abuse of station staff will not be tolerated.

“Crime at Birmingham New Street continues to fall with offences decreasing by 12 per cent in the last year compared to the previous 12 months.

“We welcome the lighter and brighter appearance of the station and we are confident we can work more effectively in these new surroundings, helping to drive crime down even further.

“We look forward to serving the public in this new environment as we carry on working to get you home safe, secure and on time.”

You can keep up to date with all the latest news from your Neighbourhood Policing Team on Twitter: @BTPBhamNewSt

If you would like to go on patrol with BTP officers at the new station to see how they keep the public safe, please contact Sarah Buxton in the press office to arrange.

Supt Gregory is also available for interview for any questions about how BTP plans to police the new station.

For the latest news, updates and insight, follow BTP on Twitter: @BTP.

British Transport Police is the specialist, national police service for Britain’s railways. BTP deals with major and minor crime, disorder and incidents, and covers the rail system in England, Wales and Scotland, including London Underground, Docklands Light Railway, the Glasgow Subway and the Midland Metro and Croydon Tramlink systems. Its 2,972 police officers, 323 Police Community Support Officers, 247 Special Constables and 1,533 support staff are recruited and trained like those of local forces and have the same powers. Find out more at

L to R BNS OIC Insp Ricky Sweeney, Supt Allan Gregory and Ch Insp Kevin Marshall.jpg

Outside new front counter

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Mr G with staff

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