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You said, we did gives people power to direct BTP

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You said we did

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The travelling public and those who work on the railway now have the power to direct British Transport Police’s activity.

That’s the clear message from the national police force for the railways which has launched its You said, we did campaign.

The aim of the campaign is to seek the views of those who use the railway most and use this information to make sure BTP is tackling those issues and problems which matter most.

Deputy Chief Constable Adrian Hanstock said: “During the past 10 years we have been incredibly successful in reducing crime on the railway, but we are acutely aware that falling crime is not representative of the full picture and we may not be addressing all of the concerns of rail users and staff.
“Last autumn we carried out our first large-scale public consultation, which gave the public the chance to tell us what mattered to them and what they wanted us to focus on. We received more than 6,000 responses and have been able to collate those to build a plan of action that, we hope, will help improve public confidence in using the rail network.”
Across the country the top three priorities of those who responded were:
  • To tackle anti-social behaviour 
  • Be more visible on late-night train services 
  • Be more visible in general 

DCC Hanstock added: “Nationally our officers will be focussing on these three priorities and we are now working to put measures in place to address them. But it is the local approach that we feel can have a real lasting impact on public confidence. 

“Having analysed the results of the survey we have now established a rolling programme focussing on 20 rail stations across the country addressing the issues that were raised by the public in relation to those stations.”

The first period will see BTP working to address concerns at:
  • Ealing Broadway 
  • Barking 
  • Clapham Junction 
  • Basildon 
  • Romford 
  • Charing Cross 
  • Moorgate 
  • Hayes and Harlington 
  • Tottenham Hale 
  • Stratford 
  • Finsbury Park 
  • East Croydon 
  • London Bridge 
  • Maidenhead 
  • Grays 
  • London Cannon Street 
  • London Liverpool Street 
  • London Victoria 
  • Birmingham New Street 
  • Exeter Central 

DCC Hanstock added: “You said, we did is a long-term commitment from BTP to work with the travelling public to make the railway an even safer place and to build confidence.

“We want to make sure we are putting our resources in the right places and at the right times and feedback from the survey represents a good start.

“But it is just that, a start, and we need everyone who uses trains to keep telling us about problems and concerns relating to services and stations.
“Only by working together can BTP, rail companies and the public devise and implement lasting solutions to the problems we face.”

British Transport Police activity at the named stations will include station surgeries, meet the team events, and local surveys to identify further concerns from the travelling public.

We will also work with train companies and Network Rail to conduct environmental studies of the 20 stations and will conduct high visibility patrols to reassure passengers and staff and to deter people intent on causing trouble.
Of course, this is not an exhaustive list and each station will have a bespoke plan of action tailored to tackle the specific issued raised by the public.

For more information contact:

Glyn Hellam
British Transport Police - Pressdesk Manager
0300 123 9104
07920 509112

For the latest news, updates and insight, follow BTP on Twitter: @btp_uk.

British Transport Police is the specialist, national police service for Britain’s railways. BTP deals with major and minor crime, disorder and incidents, and covers the rail system in England, Wales and Scotland, including London Underground, Docklands Light Railway, the Glasgow Subway and the Midland Metro and Croydon Tramlink systems. Its 2,880 police officers, 376 Police Community Support Officers, 251 Special Constables and 1,451 support staff are recruited and trained like those of local forces and have the same powers. Find out more at

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